Menomonee Falls-based Window Select has confirmed they'll be filing for Chapter 11 bankruptcy after hundreds of customers say they were scammed while purchasing windows and doors that were never completed.
"We are reaching out to every Window Select customers (sic) in the next 3 days starting today," Window Select's third-party management firm Cogent Analytics President Rob Braiman said in an email on Thursday. "I can assure you we are trying to make sure every Wisconsinite has an opportunity to be taken care of and receive their orders." Quartz Part
The company will be filing for Chapter 11 bankruptcy on or around Jan. 23, it confirmed in a message being shared with customers.
Company officials said they can't share the details of the bankruptcy filing, but in the message shared with customers said, "the reality is that Window Select is effectively beyond repair as a business entity regardless of all the efforts of its third-party business advisors over the last year," and that Window Select is entering into a Chapter 11 bankruptcy to provide protection from creditors while the business is re-organized.
The full message is located below:
Customers who are owed money post judgment from the company can petition the bankruptcy court to seek repayment. For creditors who haven't received payment after the court made their judgment, the court system provides resources for next steps here.
Window Select hired Cogent Analytics of Greensboro, North Carolina, to assume complete management and operational control of Window Select last spring.
Braiman told the Journal Sentinel in an email on Thursday that Cogent Analytics has "been assisting this endeavor pro bono and will continue to support the customers of WS."
The Better Business Bureau received 385 complaints about Window Select in the past three years, with 339 of those complaints filed in the last 12 months.
Window Select stopped taking new customers in June after facing hundreds of complaints. Some of those customers filed a class-action lawsuit against the company.
Brown County Sheriff's Deputy Marc Shield has been one of those fielding phone calls from angry customers. He's teamed with the Menomonee Falls Police Department in an ongoing investigation against Window Select, which has locations in Menomonee Falls and Appleton.
Shield said Friday morning there are no updates in the investigation against the company and it remains an open investigation.
Contact Alex Groth at agroth@gannett.com. Follow her on Twitter at @grothalexandria.
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